Refund Policy

Accounts we replace

• An account that, tested inside the warranty window on its listing, will not open with the delivered details, is disabled, or asks for a check you cannot pass.
• An account that does not match its title on age, verification, region or delivered fields.
• An order that was paid and never delivered, or a payment taken twice.

Deadline

Report before the warranty window shown on the listing runs out, counted from delivery. Test each account as soon as it arrives.

How it is settled

A faulty account is swapped for another from the same listing. If the listing is empty, or the order was never delivered, the order is refunded.

Growth orders

If a growth order does not start, or stops before the quantity ordered, open a ticket. We take it up with the delivery service, and the order is either completed or the undelivered part is refunded. A drop after completion is refilled only on Premium, within the refill window of the service that filled it.

Outside the policy

• Bans or disabled accounts after bulk or automated activity, spam or raids.
• Tokens that stopped working after a password change.
• Growth orders stalled because the invite expired, the server closed to new members, or the message was deleted.
• Claims after the deadline, and orders under a chargeback.

Making a claim

Open a ticket from your order page with the affected line or link and a screenshot of what Discord showed, or write to support@buydiscord.net. Support answers in the ticket.